Post & Packing and Delivery Information
UK/Northern Ireland/Channel Islands: Postage & Packing is £4.50 per parcel. Why do we have a flat rate P&P cost? - see the Product & Mail Order FAQs.
Goods are usually dispatched within 48hrs of receiving the order and we use the standard Royal Mail post/parcel service (we select the service based on weight/size of parcel). Delivery to UK destinations is from a few days but can take up to two weeks.
Through mid-2012 we have experienced delays in customers receiving their parcels due to VAT issues. This has ofern resulted in additional admin chrges being levied by the UK Post Office. Since 18th October 2012 we have amended our system to cahrge the VAT on our orders. This will ensure a speedy delivery and guarantee no addition charges.
At Christmas time, please bear in mind that delivery times can be longer. Please see our Christmas Delivery Service page that is brought up-to-date prior to each Christmas period.
If you require a speedier service please enquire, and we will provide a quotation using the Royal Mail Special Delivery service. Generally the cost of this service will be the exact cost to us plus £1.50 packaging fee.
Europe (incl. Ireland): Postage & Packing per parcel is 33% of the product order value within that parcel, with a minimum of £4.50. Why do we calculate the P&P cost in this way? - see the Product & Mail Order FAQs.
For delivery information, please see above. Delivery times are similar to the UK, possible a day or two longer. At Christmas-time please note the information on our Christmas Delivery Service page, particularly the recommended last posting dates to arrive in time for Christmas.
USA/Canada/Other International Destinations: We welcome all orders from further afield but because post costs vary so much depending on the weight of your order, we do need to agree a P&P cost. This cost will be the exact post cost to Jersey Lavender plus a small £1.50 packing fee, with a minimum of £4.50.
To enquire about the P&P costs select your goods from the online shop in the normal way, proceed to the checkout. If the delivery country is outside Europe, on the checkout page the phrase "If you do not already have an overseas Post & Packing delivery quote code to use, you must obtain one by clicking here" will be seen. Click the link, and an automatic "Request a Quote" form is raised that you can submit to us. We will reply to you by e-mail with the price of the postage & packing and a unique Postage & Packing Delivery Quote Code for you to use if you wish to proceed.
If you bypass the "Request a Quote" system and proceed anyway, an order will be raised (and your card debited with the product value) without any post & packing cost. Unless you have made it clear in the "Special Instructions" that we should dispatch the order and charge you the necessary post & packing cost, it is our policy to provide you with a post & packing quote for you to authorize it BEFORE we dispatch any goods to you.
Alternatively you can simply Contact Us by e-mail, tell us the products that you would like and where you would like them sent to and we will reply with the postage & packing costs and your Postage & Packing Delivery Quote Code.
For instructions on using the Postage & Packing Delivery Quote Code and purchasing your goods please see the Ordering Help section.
Other International Destinations: As above for USA/Canada
PLEASE NOTE THAT PRODUCT PRICES DO NOT INCLUDE ANY ELEMENT OF VAT, JERSEY GST OR SALES TAX OR IMPORT DUTY.
FOR UK AND JERSEY DELIVERIES, VAT AND GST ARE APPLIED AT THE APPLICABLE RATE TO ALL ORDERS.
FOR OTHER COUNTRIES, CUSTOMS, EXCISE OR TAX AUTHORITIES IN THE COUNTRY OF DESTINATION MAY LEVY SUCH DUTIES AND OTHER RELATED CHARGES. WE REGRET THAT WE ARE NOT ABLE TO REFUND THESE COSTS.