Security & Privacy Information

Security:

We take the issues of security very seriously. When you enter your card information, it is actually being entered onto a secure page hosted by Paypoint, not by Jersey Lavender. Paypoint is an internationally recognised payment service provider - processing thousands of card transactions everyday. The padlock symbol on the payment page (alongside the address bar in IE.7) is an indication that this process is secure. You can review the security certificate by double-clicking this padlock icon. Credit card information is transmitted in an encrypted form, using 128-bit SSL.

All card transactions completed on the web site are processed using Paypoint's secure service. All the card information received is stored on Paypoint's secure server and is not accessible from the internet and neither is it accessible to Jersey Lavender.

Since May 2007 we have signed up to the 3D secure system of on-line card payments. This system is becoming the worldwide standard for internet security by building in extra security measures for internet payments. Other names for this system are Verified by Visa, MasterCard SecureCode.

If your card issuer is enrolled in this scheme then you may be asked for additional security information to verify your transaction. All these steps are carried out on a secure page hosted by SECpay. Jersey Lavender does not have access to this information.

Privacy:

The issue of what personal information we gather about you and how we use it is very important to us and indeed is governed by the Data Protection (Jersey) Law 1987. This requires us to follow strict procedures in the collection, storage, security and disclosure of information which you have given us. Please refer to www.dataprotection.gov.je for further details.

To place an order with us you need to register an account. To do this we require your name, e-mail address, your billing address, and delivery name and address (if different), and that you choose a password. This information is simply used to process your order efficiently. We do not have access to your password, though the system can be prompted to remind you of it, should it be forgotten. To assist in our marketing activities your account details and order history will stored by us. Under no circumstances (unlike many e-commerce companies) will your details be shared with or disclosed to third parties.

To pay for an order you will also need to enter a credit or debit card number, issue number, the card's valid from and expiry date and the security code (last three digits of the number on the signature strip on the back of the card). If your card issuer is enrolled with 3D Secure, you will be asked for additional information to verify the legitimacy of the transaction. These details are entered and transaction is carried out via Paypoint's secure server and your card information is not accessible to Jersey Lavender. If necessary we can refund or debit further funds to/from your card. Neither of these actions will EVER be carried out without your permission.

We also produce an e-newsletter several times a year with general lavender information, product news and offers. You can opt out of receiving this when your create your account, but you can easily opt-in via the e-newsletter sign-up section on the left hand side of this page. If you have opted-in to the e-newsletter and at any time you choose to not receive it, you can come off the distribution list by following the clear instructions provided, or simply e-mailing us with your request.

Finally, "cookies" are used on our shopping site. These are pieces of information that are stored by your browser on your computer's hard drive and are used to keep track of your shopping basket contents.

If you have any questions with regard to the above please Contact Us.