Product & Mail Order Frequently Asked Questions

Below are a few of the most common questions. If none of these help please try our Ordering Help, Post & Packing, Security & Privacy and Conditions of Business pages. If you are still not satisfied then please do not hesitate to Contact Us.

Product Questions

Q. Do you test on animals?
A. No, never. None of our products have ever been tested on animals by us and neither do we commission such tests. We are against animal testing.

Q. Are your products organic?
A. We do not use any herbicides or pesticides on the lavender - it is all hand weeded! However we do not have official organic status as certified by the Soil Association.

Q. Do you sell Lavender Plants.
A. We sell plants at the farm when we are open, and now a small range by Mail Order. Click here to see our range of plants by mail order.

Q. What goes into your products?
A. Please see our Ingredient Listing page for details.

Q. Can I apply neat Lavender Oil to the skin?
A. Lavender is often regarded as one of the safest oils and many do use it neat. However, ALL essential oils should be used with caution, as they can cause harm if used inappropriately and indescriminately. If you do not have experience of essential oils or their use, please read up very carefully on the subject or consult a qualified aromatherapist or doctor. An excellent home-use guide called “Aromatherapy” which covers the basic use of 42 common oils is available from the Books section of our on-line shop.

Mail Order Questions

Q. Do your prices include VAT?
A. NO. The majority of our mail order is exported, so our mail order prices do not include any VAT, Jersey GST or other tax. You may however be charged VAT by your local Customs & Excise authorities. In our experience the risk of this happening is low.

Q. Can you send my order as a gift to someone else?
A. Yes. You need to ensure that the delivery name and address is changed within the My Address Details section of My Account. If you order as a gift we will include a free lavender notelet card with a message of your choice. You can write your message in the "Gift card message" section as you complete your purchase. For further details on this service, click here.

Q. Do you do gift certificates?
A. Yes. We can do both an e-mailed OR a paper/posted gift certificate. Both are available in multiples of £1.00. For further details see our gift certificates product page which also gives information on redeeming them.

Q. How long does delivery take?
A. This of course depends on where we are delivering to and the method of delivery. We use the standard mail system and therfore it is not possible to be absolutely certain how long delivery will take or to arrange delivery for a particular day.

Delivery to the UK is about a week from order date, however postage times do seem rather variable. To Europe delivery is about 8 days and USA/Canada 10 days.

In the run up to Christmas delivery takes much longers. Prior to Christmas we will publish Last Posting Dates for Christmas advice. Please bear this in mind to avoid disappointment.

Q. What Credit cards do you accept?
A. We accept all the major ones - Mastercard, Visa, Amex, Maestro, Switch etc

Q. What is 3D Secure?
A. This is a system that is rapidly becoming standard for internet payments which improves the security of the payment. The system requires (provided your card issuer is enrolled in it) that additional security information that should only be known to the card owner is supplied - a bit like a PIN number, as you would use with your card when shopping on the High Street.

Since 10th May 2007 we have signed up to the 3-D secure system of on-line card payments. Other names for this system are Verified by Visa, MasterCard SecureCode or J/Secure. 

All these extra security steps are carried out on a secure page hosted by SECpay. We do not have access to this information.

Q. If I only want a couple of low value, light items, why is the postage & packing £4.10 to the UK?
A. We, like virtually every other on-line retailer, have chosen to have an easy to apply, standard postage & packing charge. Depending on the weight of the goods ordered, in some situations it may cost us less than the £4.10 in packing material, time and postage but in many situations it actually costs us more.

Q. Can you delivery internationally?
A. We can deliver within Europe very easily. You simply need to have chosen the correct delivery country within the My Address Details section of My Account. The postage & packing charge will automatically be calculated.

For delivery outside Europe, since Post & Packing charges vary so much we need to supply a delivery quote based on the weight of your chosen goods. There is a link on the Checkout page that automatically requests the quote from us. We will send you a unique Post & Packing Delivery Code that allows you to process your order. For more detailed information please see the Ordering Help page.

You can order without recieving a post & packing quote but you do need to clearly state (in the "Special Instructions" box) that we should charge you the necessary post & packing charge based on the weight of your order. Without such specific instructions, it is our policy to seek your authorisation, before we can proceed with any dispatch of goods.