The issue of what personal information we gather about you and how we use it is very important to us and indeed is governed by the Data Protection (Jersey) Law 1987. This requires us to follow strict procedures in the collection, storage, security and disclosure of information which you have given us. Please refer to www.dataprotection.gov.je for further details.
To place an order with us you need to supply us with a certain amount of information – your name, e-mail address, your billing address, and delivery name and address (if different). This information is simply used to process your order. To assist in our marketing activities your address details and the value and date of order will be saved. Under no circumstances (unlike many e-commerce companies) will your details be shared with or disclosed to third parties.
If you choose to register an account with us you will need to choose a password. We do not have access to your password, though the system can be prompted to remind you of it, should you forget it.
To pay for an order you will also need to enter credit/debit card information. If your card issuer and you are enrolled with 3D Secure, you will be asked for additional information to verify the legitimacy of the transaction. All these details are entered into a secure page hosted by Pay360.co.uk Your card information is not accessible to Jersey Lavender. If necessary we can refund or debit further funds to/from your card. Neither of these actions will EVER be carried out without your permission.
We also produce an e-newsletter several times a year with general lavender information, product news and offers. You can opt out of receiving this when your create your account, but you can easily opt-in via the e-newsletter sign-up section on the left hand side of this page. If, at any time you choose to not receive our e-newsletters, you can come off the distribution list by following the clear instructions provided, or simply e-mailing us with your request.
If you have any questions with regard to the above please Contact Us.
We take the issues of security very seriously. When you enter your card information, it is actually being entered onto a secure page hosted by Pay360.co.uk not by Jersey Lavender. Paypoint.net is an internationally recognised payment service provider – processing thousands of card transactions everyday. The padlock symbol on the payment page (alongside the address bar in many browsers) is an indication that this process is secure. You can review the security certificate by double-clicking this padlock icon. Credit card information is transmitted in an encrypted form, using 128-bit SSL.
All card transactions completed on the web site are processed using Pay360.co.uk’s secure service. All the card information received is stored on Pay360’s secure server and is not accessible to Jersey Lavender.
We have also signed up to the 3D secure system of on-line card payments. This system builds in extra security measures for internet payments. Other names for this system are Verified by Visa, MasterCard SecureCode.
If your card issuer is enrolled in this scheme and you have signed up to it then you be asked for additional security information (a password) to verify your transaction. All these steps are carried out on a secure page hosted by Pay360. Jersey Lavender does not have access to this information.
Additionally Jersey Lavender Ltd is fully PCI DSS (Payment Card Industry Data Security Standard) compliant. This means that we process your card information in a way that is complaint with the latest standards. Our compliance has been assessed and verified by Trustwave – See our Compliance Seal.
Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way. There are many functions cookies serve. For example, they can help us to remember your username, any promotion code(s), preferences and analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.
Certain cookies contain personal information – for example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.
Generally, our cookies perform up to four different functions:
1. Essential cookies
Some cookies are essential for the operation of our website. For example, some cookies allow us to identify members and ensure they can access the member only pages. If a member opts to disable these cookies, the user will not be able to access all of the content available.
2. Performance Cookies
We utilise other cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.
3. Functionality Cookies
We use functionality cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in your username every time you access the site, and recall your customisation preferences, such as the latest version of a product that you saw. We also use functionality cookies to provide you with enhanced services such as allowing you to watch a video online or comment on a blog.